Terms and conditions

  1. Information about Middleton Hall Trust
    • 1.1. We are Middleton Hall Trust (MHT), the charity responsible for the upkeep and care of Middleton Hall & Gardens. MHT run the website www.middleton-hall.co.uk. Our address is Middleton Hall Trust, Middleton Hall & Gardens, Middleton, Tamworth, B78 2AE. Our charity number is 1101315. Our VAT number is
    • 1.2. If you would like to contact us about any queries or complaints, our details can be found on our Contact Us page.
  2. Booking contract
    • 2.1. Our online order process allows you to check your order details before submitting them to us. Please ensure you have thoroughly checked your order details before confirming your order. Once your order is complete, your payment will be taken from your card and a contract is formed between you and us.
    • 2.2. After you have placed an order, you will be given a 4-digit reference number. Please make note of this number. You will receive a confirmation email with the details of your order; this acts as your ticket and you should keep a copy of it on your phone or print off a paper copy to present on the day of your visit.
    • 2.3. If you wish to change the details of your order or the information you have provided, you can contact us by telephone or email. However, we cannot guarantee that we will be able to act on any requests at this stage.
  3. Cancellation, refunds and exchanges
    • 3.1. Middleton Hall Trust will make refunds up to 7 days before your planned visit unless clearly stated otherwise on the ticket page. You must contact our team and request a refund more than 7 days before your planned visit to be given a refund. If you cancel your visit less than 7 days before your planned visit, your order will not be refunded.
    • 3.2. By making a booking on date that is less than 7 days before the date you have booked to visit, you accept that you will not be entitled to a refund if you choose to cancel.
    • 3.3. If Middleton Hall Trust has to close or cancel for any reason that means you can no longer visit, you will be entitled to a full refund which will be made within 10 working days.
    • 3.4. If, after you have booked your visit, we are no longer able to accommodate you for any reason other than your failure to comply with these terms, we will endeavour to accommodate you on another mutually agreed date. If this is not possible, we reserve the right to cancel your visit and you will be given a full refund.
    • 3.5. You are not permitted to give or sell your ticket to anyone else. The tickets may only be used by the person who has purchased them and their party. This is particularly important in the current climate where any exchanging of tickets will undermine our Covid-19 track and trace system. We reserve the right to ask for identification to prove you are the person who booked the tickets.
  4. Tickets
    • 4.1. Purchasing your ticket in advance online does not entitle you to fast-track entry. You will still be required to join the standard queue.
    • 4.2. For the purchase of ticket, we use the following definitions.
      • Adult refers to someone aged 25 or above for general tickets and Single season passes, and someone aged 16 or above for Joint season passes and all other purposes.
      • Youth refers to someone aged 16-24 for general tickets and season passes.
      • Child refers to someone aged 5-15
      • Under 5 refers to someone aged between 0-4
      • Carer refers to someone who supports a Disabled person on their visit and in accessing the estate.
    • 4.3. Visitors with disabilities can admit up to two carers with them. If you require more than one carer to visit with you, please contact us.
    • 4.4. We do not accept any responsibility for any tickets purchased from websites other than ours or counterfeit tickets from anywhere else. You will be neither refunded or compensated.
  5. Parking and admission
    • 5.1. Parking is available to those visiting Middleton Hall & Gardens and The Courtyard at Middleton Hall.
    • 5.2. Parking on our site is not subject to a formal charge, however, we encourage visitors to make an parking donation to the Trust payable when booking or in the car park.
    • 5.3. If you leave the Middleton Hall Trust run site to visit the RSPB, you should move your car to the RSPB car park and pay their parking fee of £3.
    • 5.4. The opening times of our car parks are clearly displayed. If you have not returned to your vehicle by the advertised closing time, you are likely to find our car parks and driveway locked. You will not be able to access your vehicle until 9am the next day. You must not damage any part of our site in anyway in any attempt to remove your vehicle. Your registration number and vehicle details will be recorded, and you will be charged for any damage caused.
    • 5.5. All pre-booked visitors must arrive within the arrival time slot specified on their booking confirmation. If you arrive before or after your arrival slot, we cannot guarantee that you will be granted access. If you are denied access due to missing your arrival slot, you will not be entitled to a refund.
    • 5.6. All visitors under the age of 16 must be accompanied by an adult aged 18 or above at all times. Visitors under the age of 16 will be denied access if they arrive unaccompanied.
    • 5.7. Any person found onsite or attempting to access our site without having purchased a ticket or holding a Season Pass will be escorted out of the Hall & Gardens and asked to leave the estate immediately.
    • 5.8. Dogs are allowed in the gardens and grounds. By bringing your dog on to our site, you agree to keep the animal on a lead at all times and clean up any mess appropriately. Only Assistant Dogs are permitted to enter the Hall and other buildings. No other pets are permitted on site without prior permission from Middleton Hall Trust.
    • 5.9. Admission to Middleton Hall & Gardens is subject to the condition that, if requested to do so, you will allow yourself and your belongings to be searched by our staff.
  6. Donations
    • 6.1. When you purchase an admission ticket or gift ticket (see clause 4 (Tickets)) on our Site, you are given the option to contribute a 10% donation towards our conservation work which enables us to reclaim tax on the whole cost of your ticket and donation through the Government’s gift aid scheme Gift Aid if you are a UK taxpayer. When you purchase a Season Pass on our Site (see clause 10 (Season Passes)), you are given the option to Gift Aid your Season Pass fee if you are UK taxpayer.
    • 6.2. Stand-alone donations can also be made through our Site and you will be given the option to add Gift Aid to each donation. Donations are non-refundable.
    • 6.3. By selecting the option to add Gift Aid when you make a purchase or stand-alone donation on our Site, you confirm to us that you:
      • are a UK tax payer and have paid Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April inclusive) that is at least equivalent to the amount that you are donating to us;
      • understand that other taxes such as VAT and Council Tax do not apply;
      • understand that we, Middleton Hall Trust will be able to reclaim 25p of tax on every £1 donated; and
      • acknowledge that the tickets or other Service purchased with Gift Aid are for the benefit of you and members or your family.
    • 6.4. Should you wish to change your mind and cancel the Gift Aid, you must let us know in writing within 30 days of the date of Confirmation you receive in respect of the relevant ticket or other Service you have ordered in accordance with clause 2.
    • 6.5. All donations made through our Site, unless otherwise stated are made to us, Middleton Hall Trust, a registered charity with charity number 1101315.
  7. Availability
    • 7.1. We endeavour to keep as much of our estate open to visitors as possible. If we are required to close any parts of the site for Health & Safety or other reasons, we will give our visitors as much notice as possible. We may occasionally have to shut parts of the Hall, gardens and grounds sometimes without much prior notice. On occasions when parts of our site are closed, visitors will not be entitled to a refund or compensation unless reasonably agreed by the Site Manager.
  8. Hall & Gardens regulations
    • 8.1. We reserve the right in our absolute discretion to refuse entry to the Hall, Gardens, Grounds and Courtyard, prohibit from any future entry to our estate or escort from the estate premises, any person who whilst on the estate premises:

(a) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace or disrupt any of our other visitors;

(b) takes onto our estate or is found to have on their possession offensive weapons or dangerous articles;

(c) fails to follow the written or verbal healthy and safety instructions in any part of the estate or behaves in a matter which may endanger the safety or that person or other visitors;

(d) consumes alcoholic beverages in an area of the estate which is not authorised in accordance with the Licensing Act 2003; takes alcoholic beverages into the estate on admission without prior permission; is found with alcoholic beverages on their possession; or appears to be under the influence of alcohol or illegal drugs or other substances; or

(e) behaves in a manner, which in our opinion is or likely or is likely to affect the enjoyment of other visitors.

(f) causes or attempts to cause damage to our property which includes children being poorly supervised by parents.

    • 8.2. The use of bicycles, scooters, rollerskates, rollerblades, skateboards or any such other item is prohibited in the Hall & Gardens and entry into the Hall & Gardens with any such items of this nature will be denied, with the exception of:

(a) child ride-along equipment which is fitted with a secure adult height control handle. Where such equipment is used, the supervising adult is deemed to accept all responsibility to ensure the safe use of the equipment without causing distress, injury or nuisance to other visitors or our staff; and

(b) bicycles and other wheeled equipment used by our staff in the day to day operation of their employment duties.

    • 8.3. Clothing which is, in our opinion, offensive to other visitors is prohibited from being worn on the Middleton Hall Trust estate premises. Shoes and shirts/tops must be worn at all times.
    • 8.4. Only persons or organisations authorised by us are permitted to sell or offer for sale any goods or services to visitors on the Middleton Hall Trust estate premises.
    • 8.5. Children (under 16) should be supervised by an adult (18 or above) at all times.
    • 8.6. Visitors must not attempt to enter our lake, moat or pond.
    • 8.7. Visitors must not climb gates, access No Entry areas or force their way into part of the estate not open to visitors.
    • 8.8. Visitors must not disturb, cause harm to or attempt to cause harm to any wildlife on our estate.
    • 8.9. All smoking (including but not limited to cigarettes, pipes (including water pipes such as shisha and hookah pipes), cigars, herbal cigarettes and e-cigs/e-cigarettes) is strictly prohibited within the Zoo premises.
  1. Photography and filming
    • 9.1. Middleton Hall Trust take photographs and/or filming to use to promote our estate which includes Middleton Hall & Gardens and The Courtyard at Middleton Hall which may feature visitors. By accepting these Terms, you agree that the Trust or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.
    • 9.2. Middleton Hall Trust staff or authorised personnel will always ask for your explicit verbal permission before taking a photograph of or filming you and your party (image focused on you). They will only proceed with your explicit permission. If the photo includes children aged under 16, the parent or guardian will be asked to sign a form to give us explicit written permission to the use the photograph / filming.
    • 9.3. Use the photograph / filming here refers to the following terms:
      • Photographs and filming may be used across the following platforms: Middleton Hall Trust website, Facebook, Instagram, Twitter, LinkedIn, YouTube, public newsletters, printed literature i.e. leaflets, brochures and banners and in advertisements via third parties authorised by us i.e. local newspaper or magazine.
      • Middleton Hall Trust will only use your photographs / images captured in videos for the purposes stated above. However, if you consent to us using your images for publications that will appear on the website, Facebook, Twitter, Instagram, LinkedIn and YouTube this will enable others to copy your photographs/images and use elsewhere and for other purposes. We are therefore unable to provide any guarantee that these images will not be copied and used elsewhere.
      • You have the right to withdraw your consent at any time in the future and accept Middleton Hall Trust will not be able to stop or withdraw any documents already printed but will not use my photograph/image for any future publications if I have contacted them to remove consent.
    • 9.4. Any photographs and/or video or other image recordings which you take whilst on the Trust estate (Images) are deemed to be for personal domestic use only. Filming and/or photography for Public Broadcast, commercial purposes, training or student projects other than at a wedding or private event arranged through the Trust estate are strictly prohibited without the express prior written agreement of the Trust. For the purposes of this clause Public Broadcast means transmitting Images to a group of more than 10 people at one time, including by radio or television.
    • 9.5. It is up to the individual discretion of the business owners in our Courtyard as to whether visitors can take and use photographs filming inside their shops. If you would like to take a photograph/film, always speak to the business owner first and gain their explicit permission.
  2. Season Passes
    • 10.1. Middleton Hall & Gardens Season Pass holders receive unlimited free entry to all public open days and events with the exception of charity days and ticketed events such as concerts and shows.
    • 10.2. Our Season Passes run from 1st January – 31st December, so regardless of what point in the year you purchase your pass you will only have until 31st December of that year to use it. Our passes do not entitle you to 12 months of unlimited free entry from the date of purchase.
    • 10.3. The prices and benefits of our Season Passes can be found here. We reserve the right to remove or alter any prices or benefits of our Season Passes at any time.
    • 10.4. When you have purchased your Season Pass, you will receive your pass card/s in the post within 10 working days. In the meantime, you may use your purchase confirmation email as evidence of a Season Pass when visiting.
    • 10.5. Our Season Passes may only be used by the person or persons who have purchased them. You may not give, transfer or lend your pass to anyone else. Our season passes are non-refundable, non-transferable and not for re-sale. We reserve the right to ID any visitor if we suspect they are fraudulently using a Season Pass. Any Season Passes which have been altered in anyway will be void.
    • 10.6. When you purchase a pass from us either online or at our Visitor Entrance desk, once your payment is taken a contract is formed between you and us. Season Passes are non-refundable after purchase.
    • 10.7. You must be aged 16 or above to be eligible for a Season Pass.
    • 10.8. All Season Pass holders are entitled to bring their own children or grandchildren aged under 16 with them on a visit free of charge, unless stated otherwise. You may only bring your own children and children without payment. We occasionally run special activities for children where there is a fee in addition to the Child Admission fee. Season Pass holders will not have to pay the Child Admission fee for their own children or grandchildren but may be required to pay the additional fee for the activity.
    • 10.9. We define our Season Passes as follows:
      • Single Season Pass – for one Adult (aged 25 or above).
      • Joint Season Pass – for two Adults (aged 16 or above) living at the same address who can visit the Hall & Gardens together or independently from one and other.
      • Youth Season Pass – for one Youth (aged 16-24)
      • Life Membership – can be purchased by any person aged 16 or above and entitles that person to free entry on all public open days and events for life.
    • 10.10. We reserve the right to reject applications for Season Passes at our own discretion.
    • 10.11. Season Pass holders with disabilities can admit up to two carers with them on visits to the estate. If as Season Pass holder requires the support of more than two carers on their visit, please contact Middleton Hall & Gardens to notify us in advance.
    • 10.12. Season Pass holders may receive discounts on selected special events, workshops, Middleton Hall & Gardens services i.e. tea-room and some businesses in The Courtyard. These offers are not guaranteed, and we reserve the right to alter or remove the offer at any time. The offers are only valid for the Season Passes holders themselves and you may not allow a non-pass holder to use your card to fraudulently receive discounts.
  3. Online Gift Shop
    • 11.1. Items are available to purchase on our Gift Shop which is located on the Middleton Hall & Gardens website: middleton-hall.co.uk.
    • 11.2. Middleton Hall Trust are committed to only despatching goods which match their advertised standard, condition and description on our website.
    • 11.3. Many of the goods we sell online have been hand-made by our Volunteer Craft group. This often means that some items will vary slightly in their design, colour, pattern, size, etc. This will always clearly be stated within the items description, so we request that anyone shopping on our site reads the item’s description before making a purchase.
    • 11.4. We offer free delivery on most of our items. If you have arranged to collect your item from the estate or any other agreed suitable location, you will not be entitled to a refund on any part of your purchase.
    • 11.5. Delivery will be completed when we deliver the Items to the address you gave us at the time of making your order.
    • 11.6. The Items will be your responsibility from the completion of delivery.
    • 11.7. You will own the Items once we have received payment in full, including any applicable delivery or postal charges.
    • 11.8. Your order will be fulfilled and delivered within the estimated delivery time as specified on our website. Sometimes we are faced with events outside of our control that prolong the delivery time, however, if the delay is within our knowledge, we will always make the customer aware and display the information on our website if possible.
    • 11.9. Items bought from our online Gift Shop are non-refundable, non-returnable and non-exchangeable unless the product has not met the description as detailed on our website i.e. the product is damaged.
  4. Data protection & privacy
    • 12.1. When you browse our Site, register your details and order Services on our Site, we process information about you in accordance with our Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate to the best of your knowledge.
  5. Covid-19 Safety rules
    • 13.1. All visitors are expected to act in accordance with current Covid-19 safety regulations whilst using any part of our estate.
    • 13.2. From 29th March, you must follow Step 2 rules which ask that no more than 2 households OR no more than 6 people from up to 6 different households meet outdoors. Please bear this in mind when booking. We reserve the right to ask you and your party to leave without a refund if you do not follow Covid-19 safety rules. These rules are correct at the time of writing (26/02/2021) but are subject to change.
    • 13.3. You will be required to wear a mask upon entering the Hall & Gardens as our main entrance is via an indoor space.